FAQS

QUANTITY & RE-ORDERS

WE RECOMMEND ORDERING ABOUT 10-15% MORE INVITATIONS THEN YOUR GUEST LIST CALLS FOR. LAST MINUTE GUESTS INEVITABLY COME UP & YOU WILL WANT TO HAVE A FEW EXTRA INVITES FOR KEEPSAKES. IF YOU NEED TO PLACE A RE-ORDER AFTER WE HAVE SHIPPED YOUR INVITES, YOU MUST ORDER A MINIMUM OF 50.

PROOFS

ONCE YOU HAVE SUBMITTED YOUR ORDER FORM YOU WILL NEED TO SEND US THE WORDING FOR YOUR INVITATION SUITE. KINDLY TYPE IT OUT EXACTLY HOW YOU WOULD LIKE IT TO APPEAR ON YOUR INVITATION, RSVP & ANY INSERTS IN AN EMAIL OR A WORD DOCUMENT. PLEASE DO NOT FORMAT (CENTERING, FONTS, SPACING, ETC)…WE WILL TAKE CARE OF THIS FOR YOU.  PLEASE DOUBLE CHECK ALL SPELLING BEFORE SENDING.

     AFTER WE HAVE RECEIVED YOUR WORDING, WE WILL BEGIN THE PROOFS. YOU WILL RECEIVE A PDF FILE OF YOUR INVITATION SUITE.  YOU WILL HAVE THE OPPORTUNITY TO MAKE CHANGES TO THE DESIGN & ALSO CORRECT ANY SPELLING ERRORS. WE ASK YOU KEEP MAJOR DESIGN CHANGES (COLOR, FONTS, LAYOUT) TO ONE CHANGE. WE WILL NOT SEND YOUR ORDER TO THE PRINTER UNTIL YOU ARE COMPLETELY SATISFIED & GIVE US THE WRITTEN PERMISSION THAT WE ARE OK TO PRINT. ANY MISTAKES FOUND AFTER THE INVITATIONS HAVE BEEN PRINTED CANNOT BE CORRECTED WITHOUT ADDITIONAL FEES. SO PLEASE BE SURE TO TRIPLE CHECK & ASK A FRIEND OR FAMILY MEMBER TO ALSO LOOK OVER BEFORE GIVING US THE APPROVAL TO PRINT.

CHANGE IN ORDER

    ALL NECESSARY SUPPLIES (POCKETFOLDS, RIBBON, ETC) ARE ORDERED ONCE WE RECEIVE YOUR ORDER FORM. THEREFORE, WE MOST LIKELY WILL NOT BE ABLE TO MAKE QUANTITY & COLOR CHANGES WITHOUT A SERVICE FEE.
    IF YOU HAVE A CHANGE IN YOUR ORDER (QUANTITY, ADDITIONAL ITEMS, COLOR CHANGE, ETC) PLEASE SEND US AN EMAIL WITH THE SUBJECT LINE CHANGE IN ORDER. LET US KNOW YOUR REQUEST & WE WILL DO EVERYTHING WE CAN TO ACCOMMODATE YOU!

TURNAROUND TIME

    PLEASE INDICATE THE DESIRED IN HAND DATE AT THE TIME YOU PLACE YOUR ORDER. WE WILL DO EVERYTHING WE CAN TO ACCOMMODATE YOUR REQUEST & EMAIL YOU A PROJECTED SHIP DATE. THE TURN AROUND TIME WILL DEPEND ON HOW QUICKLY WE CAN GET YOUR APPROVAL TO PRINT, HOWEVER, THE ENTIRE PROCESS USUALLY TAKES ABOUT 6-8 WEEKS. ALL ORDERS ARE SHIPPED UPS GROUND FROM SOUTHERN CALIFORNIA. RUSH ORDERS ARE POSSIBLE & ADDITIONAL FEES MAY APPLY.

ADDRESSING

IF WE ARE PRINTING YOUR GUEST ADDRESSES FOR YOU, YOU WILL NEED TO SEND US AN EXCEL DOCUMENT WITH YOUR GUEST NAMES & ADDRESSING. WE WILL PRINT THESE NAMES & ADDRESSES EXACTLY HOW YOU GIVE THEM TO US, SO PLEASE DOUBLE CHECK ALL SPELLING. WE RECOMMEND YOU SPELL OUT ALL STATES & STREET NAMES, DO NOT ABBREVIATE. WE ALSO ASK YOU SEND US ONE FINAL ADDRESS FILE & DO NOT SEND IN STAGES. IF YOU CATCH A MISTAKE ON YOUR FILE & NEED TO RE-SEND, KINDLY INDICATE IN THE SUBJECT LINE CHANGE IN ADDRESS FILE.  PLEASE SEE THE ATTACHED FILE FOR AN EXAMPLE OF HOW TO SET-UP THE NAMES & ADDRESSES.       

PAYMENT

    A 50% DEPOSIT WILL BE CHARGED AT THE TIME YOU PLACE AN ORDER & THE BALANCE + TAX (IF APPLICABLE) AND SHIPPING WILL AUTOMATICALLY BE CHARGED TO YOUR CARD AT THE TIME OF SHIPPING. PLEASE LET US KNOW PRIOR TO YOUR SHIP DATE IF YOU WOULD LIKE TO USE ANOTHER FORM OF PAYMENT FOR THE BALANCE OF YOUR ORDER. IF YOU PAY BY CHECK, WE CAN NOT SHIP YOUR ORDER UNTIL WE HAVE THE FINAL PAYMENT IN HAND.